客户服务专员（兼职）掌握粤语、普通话和英语
责任
这是一个基于运营的角色，您将成为一个大团队的一员，承担个人案件处理责任。您将：
处理公众和客户的查询，使查询者满意
运营服务柜台，支持上门咨询和预约客户
处理在线查询（包括电子邮件、邮寄和传真），并满足服务水平标准
处理投诉，并将情况提交/升级至相关利益相关者解决
在系统中准确记录所有查询/反馈和投诉，并负责确保根据既定的操作指南和标准操作程序及时回复查询者/客户
欢迎兼职
要求
有客户服务经验者优先。没有相关经验的候选人也将被考虑。将提供培训。
良好的沟通能力，熟练掌握粤语、普通话和英语的书面和口语
任何学科的文凭或以上学位（具有香港高级程度会考/香港中学文凭考试/香港中学会考或同等中等教育背景和先前的客户服务经验的候选人也将被考虑）
熟练使用Microsoft Office（PowerPoint、Word、Excel）或类似应用程序
具有良好的问题解决能力和探究精神
自我激励，能够独立工作
良好的团队合作精神，工作效率高，能在压力下保持镇定
稳定的工作环境
Responsibilities
This is an operations based role where you will be part of a big team with individual caseload responsibilities. You will:-
Handle public and customer enquiries to the enquirer’s satisfaction
Operate a service counter that support walk-in enquiries and customers who have booked an appointment
Handle online enquiries (including email, post and fax) and meet service level standards
Handle complaints and refer/escalate situations to the relevant stakeholders for resolution
Accurately record all enquiries/feedback and complaints in a system and responsible for ensuring timely responses to enquirers/customers are followed through in accordance with established Operation Guidelines and Standard Operating Procedures
Part-time is also welcomed
Requirements
Experience of working in a customer servicing capacity is an advantage. Candidates with no relevant experience would also be considered. Training will be provided.
Good communication skills and good command on written and spoken Cantonese, Mandarin and English
Diploma degree or above in any discipline (candidates with HKALE / HKDSE / HKCEE or equivalent secondary education background and prior customer services experience would also be considered)
Proficiency in Microsoft Office (PowerPoint, Word, Excel) or similar applications
Good problem-solving capabilities with an enquiring mind
Self-motivated and able to work independently
A good team player, efficient and can remain composed under pressure
Stable work environment
